Terms and Conditions


Do not use this service for emergency medical needs.

If you experience a medical emergency, call your local emergency hotlines immediately.

United Kingdom: 111

If you are thinking about suicide or considering taking actions that may cause harm to you or to others, or if you feel that you or any other person may be in any danger, or if you have any medical emergency, you must immediately call the emergency counselling services number and notify the relevant authorities.


This Website Terms of Use governs and applies to your (the “user”, “you”, “the client”) access and use of the services offered by Added Health Limited Limited, company registered in England and Wales under company number 13063427, Prama House, 267 Banbury Road, Oxford, OX2 7HT, UK. Our VAT number is 371779263. (“we”, “us” or “our”) including, but not limited to www.addedhealth.com (the “site”).

Use of our site includes (but is not limited to) accessing, browsing, or registering to use our site (where applicable).

How to contact us

To contact us, please email legal@addedhealth.com or telephone our client service line on +44 1865 419603.

By using our site, you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

If you are using our site, you should also read our privacy policy. This sets out the terms on which we process any personal data collected from you, or that you provide to us. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.

You should also read our cookie policy. This sets out information about the cookies on our site.

As we develop our services there may be other terms that will apply to you. You should check these Website Terms of Use regularly to see if other terms apply of which you need to be aware.

We may make changes to these terms

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

If any part of the current version of these terms conflicts with any previous version(s), the current version shall prevail unless we explicitly state otherwise.

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes. However, please note that we are under no obligation to update any content on our site which may be out of date at any given time.

Access to our site

Our site is made available for browsing free of charge.

However, if you purchase services from our site, our Terms and Conditions for Supply of Services that was provided when you procured the services will apply to govern our provision of these services to you.

It is your responsibility to make the arrangements necessary in order to access our site.

Access to our site is provided on an “as is” and on an “as available” basis. We do not guarantee that our site, or any content on it, will always be available or that use of the site be uninterrupted.

We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. For example, we may from time to time make changes to our sign-up page to provide for waiting lists where appropriate. Where we are aware of this in advance, we will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

We may transfer our business and these terms to someone else

We may transfer our rights and obligations under these terms to another organisation. We aim to tell you in writing if this happens

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if:

  • In our opinion you have failed to comply with any of the provisions of these terms of use, our Privacy Policy or Terms and Conditions for Supply of Services; or
  • Your use of our site may be in contravention of or cause a contravention of applicable laws; or
  • Your use of our site is, in our opinion, inappropriate or offensive; or
  • In our opinion there is or may be a need to do so as a result of a legal action taken by the government or relevant authorities or otherwise.

If you know or suspect that anyone, other than you, knows your user identification code or password, you must promptly notify us at data.protection.officer@addedhealth.com.

How you may use material on our site

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of other users or individuals within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We have applied for trade mark registrations of ‘Added Health’ in the UK and in other WIPO countries.

You are not permitted to use any trade marks (registered or otherwise) belonging to us without our approval.

Text or data mining, or website scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site. This includes using (or permitting, authorising or attempting the use of):

    • Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same; or
    • Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.

This provision should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).

This provision shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Registering with us

After accepting our terms of use, you will need to register with us to purchase or subscribe to our services. You will register via the site and we use Stripe (our third-party service provider) to accept your payment. In this regard you undertake to provide us with accurate information and to keep this information updated and accurate at all times.

Our site and services are not available to any person under the age of 18 (eighteen) years old.

You hereby confirm and agree that all the information that you have provided in or through our site, and all information that you will provide us, including in or through this site, in the future, will be accurate, true, current, and complete. You further undertake to take the necessary steps to ensure that the accuracy of this information is maintained, updated and complete. You acknowledge, understand and accept that it remains your responsibility to ensure that your information you supplied to us remains relevant, true and accurate in all aspects, and that we shall not be held liable for any damages arising from any discrepancies or misrepresentation.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely because it may not be relevant or appropriate to you and your circumstances. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to keep the information on our site current and updated, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

If you purchase or subscribe to services on our site, some of these services will be provided and/or overseen by qualified doctors and coaches. Note that our coaching services are for educational, informational, supportive and other non-clinical and non-diagnostic purposes only. Our services will not involve diagnoses, medical treatment, prescriptions, clinical supervision or other similar services.

We take reasonable commercial measures to verify the qualifications and credential of our service providers and coaches. You use this site at your own risk.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

Our responsibility for loss or damage suffered by you

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our site or any content on it, whether express or implied.

Different limitations and exclusions of liability may apply if you subscribe for any goods or services provided by us and you should read the Terms and Conditions for Supply of Services provided to you when these were purchased for further details.

We shall not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data, or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • Use of, or inability to use, our site; or
  • Use of or reliance on any content displayed on our site.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We shall not be liable for any loss or damage that may arise from your use of them.

If you are a consumer user (that is someone using the site as an individual and not as part of a business):

  • Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  • If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

If you are a business user of our site, please note that in particular, we shall not be liable for indirect loss or damage including:

  • Loss of profits, sales, business, or revenue;
  • Business interruption;
  • Loss of anticipated savings;
  • Loss of business opportunity, goodwill or reputation; or
  • Any indirect or consequential loss or damage.

How we may use your personal information

We will only use your personal information as set out in our privacy policy.

We are not responsible for viruses, and you must not introduce them.

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. We recommend that you should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We hereby exclude any and all liability arising out of any actions that we may take in response to your breach under this provision.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with these terms.

If you wish to link to or make any use of content on our site other than that set out above, please contact legal@addedhealth.com.

Which country’s laws apply to any disputes?

These terms, their subject matter, and their formation, are governed by the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction.

If you are a resident of Northern Ireland or Scotland, you may also bring proceedings in Northern Ireland or Scotland (as applicable).

Date last updated: 30 November 2022